Return & Exchange Policy
At Lorgeeau, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or exchange according to the terms below.
Return Eligibility
Items may be returned within 7 days of delivery, provided that they are:
- Unused and in their original condition
- Returned with original packaging and tags
- Free from damage, stains, or signs of wear
Certain items may not be eligible for return due to their nature or condition.
Return Process
To request a return or exchange, please contact us before sending the item back. Include your order information and a brief description of the reason for your request.
After your request is approved, we will provide the necessary return instructions.
Refunds
Once we receive and inspect the returned item, we will process the refund for the eligible purchase amount. Refunds will be issued through the original payment method.
Please note that original shipping costs may not be refundable, unless otherwise stated.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and the same eligibility requirements as returns.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and clear photos of the item. We will review the issue and provide an appropriate solution.
Contact Us
For any questions regarding returns or exchanges, please contact us through the contact information provided on our website.